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Metrology Support
Solution home
Troubleshooting & Ticket Center
Troubleshooting & Ticket Center
Graphics Compatibilty Solution
Ada GPU Not Compatible with SHINING 3D Scanning Software
NVIDIA 50-Series GPU Compatibility Issues Solution
Error Codes
Software error (0xc0000142) on Windows 11 version 24H2
FreeScan UE - Dongle update when "Dongle has expired"
FreeScan Trak Pro Series - Dongle update when "Dongle has expired (H0041)"
Reoccurring Issues
USB Port Power Settings to Resolve Connection Issues
Scan Data Cleared After Pausing and Resuming Scan
Metrology Logfiles Collection
Troubleshooting Guide: Screen Flickering Issue in Shining 3D Software
Wireless Connection Issues
FreeScan Trak Nova / ProW, FreeScan UE Pro2 Cannot Connect Router
FreeProbe Plugins Connecting Issue
FreeProbe Connection Issue in Geomagic Control X
FreeProbe Connecting Issue in PolyWorks
Insufficient Memory
Software Prompting "Insufficient Memory"
Import previous projects into FreeScan Trak V3.0
Import old projects into FreeScan Trak V3.0
Configure FreeProbe2
Configure FreeProbe2 Using the ProbeConfigurationTool in the FreeScan Trak Software (v3.0 or higher)
